Website Ownership and Management
The owner and operator of this website is the company under the name "N. KOULOURIDIS & SIA O.E.", trading under the brand name "SANKO BRAND SCENT ARTISTS", legally represented by N. KOULOURIDIS. The company's registered office is located at: 47 Stimfalias St., Alimos 17456, Athens, Greece.
Introduction
For any questions, inquiries, clarifications regarding these terms and conditions of this agreement, or for comments and complaints about our website, please contact us at 47 Stimfalias St., Alimos 17456, Athens, by phone at +30 210 9912 100, or via email at hello@sankoscent.com and info@sankoscent.com.
Before using this website and the services we provide through it, users/visitors are requested to carefully read and comply with the following terms and conditions (hereinafter referred to as the "Terms") that govern the use of our online store and all webpages it contains. These Terms are binding on all visitors and users. A user automatically accepts these Terms by registering as a member. Use of our e-shop and services implies full and unconditional acceptance of these Terms. Users who do not agree with the Terms are advised not to use the website.
The Company reserves the right, at any time and without prior notice, to revise, modify, or delete these Terms at its sole discretion, while updating this text to reflect any changes. It may also set out specific terms of use which, in case of conflict with general terms, shall prevail. The invalidity of any of these Terms does not affect the validity of the remaining ones. The Company’s failure to enforce any of its rights under these Terms does not constitute a waiver of those rights. The Company is not responsible for non-compliance with these Terms due to force majeure (e.g., earthquakes, fires, floods, extreme weather, strikes, etc.).
Each user/visitor uses the website at their own sole responsibility, and the content should not be construed as advice or a direct or indirect recommendation to take any action.
General Terms
Use of this website must be exclusively for lawful purposes, in a manner that does not hinder access for others. The user must act in accordance with the law, good morals, and these Terms, and must not perform acts or omissions that could harm or disrupt the website or endanger the services provided through it.
This website and its services are addressed exclusively to adults. Minors are prohibited from using or visiting it, or entering into any transactions. The Company assumes no responsibility for any use by minors, as it cannot verify the identity of website visitors.
The Company strives to maintain and ensure availability of the site and its content. However, availability may depend on factors such as users' technical equipment, number of concurrent users, etc. The Company reserves the right to perform maintenance even if it causes temporary service interruptions.
The Company may at any time, without notice, change the nature and content of the site or suspend/discontinue its operation. Interruptions may also result from factors beyond the Company’s control.
While the Company makes every effort to ensure the accuracy, completeness, validity, and clarity of the content, it does not guarantee the security or accuracy of the website. Users accept the Company's inability to fully control all the content or services offered. The Company cannot guarantee that the use of content does not infringe third-party rights.
Limitation of Liability
Users who do not trust the Company should not visit or use the site. They should also use antivirus software and protect themselves from potentially harmful programs.
The Company is not liable for side effects or damages caused by incorrect product choices, improper use, or manufacturing defects (e.g., poor quality, lack of safety, insufficient instructions). In cases of defective products, liability is limited to replacement, provided return conditions are met.
The Company is not liable for product unavailability due to force majeure (e.g., extreme weather, strikes, fires, supplier issues).
The Company is not responsible for temporary or permanent inability to provide services, order delays, or product delivery delays due to force majeure, internet provider issues, courier problems, or customer-provided misinformation. Its liability is limited to contractual obligations and reasonable efforts to meet them.
The Company is not responsible for poor product condition unless caused by its own negligence.
Advice and information from the Company or its scientific partners regarding beauty and aesthetics are for informational purposes only and do not replace professional medical advice. Inaccurate or incomplete user-provided information releases the Company from any responsibility for the advice’s relevance or suitability.
The online store provides all content, products, and services “as is”, without any expressed or implied warranties. The Company does not guarantee that the services will meet all user expectations or needs.
Any direct or indirect damages from using the website do not create liability for the Company, its employees, or partners.
The Company is not liable for legal claims or damages resulting from the operation or use of the site, service interruptions, third-party interventions, or malware infections on users’ devices.
The website may include hyperlinks or banners to third-party websites. The Company does not guarantee or assume responsibility for their content, privacy policies, or terms of use. Users visit such sites at their own risk, and any issues must be addressed with those providers directly.
The Company reserves the right to remove or block access to third-party content if it violates laws or these Terms.
User Conduct and Obligations
Users must comply with all applicable Greek, European, and international laws, including laws on intellectual property, personal data protection, and fair competition.
Users agree not to transmit or publish illegal, harmful, abusive, defamatory, obscene, or racially offensive content, or content that violates others' privacy or rights, or that contains viruses or malicious software.
Users must not disrupt or damage the website or the services it provides. Illegal use or violations of these Terms may result in compensation claims by the Company.
Users must not provide false information, impersonate others, send spam, or collect data about other users without consent.
Use of the website must comply with the Internet Code of Conduct (Netiquette). Any practice that opposes it is strictly prohibited.
Non-compliance gives the Company the right to take necessary action, including access restriction or content deletion.
Any expenses or compensation due to a user’s violation of these Terms must be covered by the user without court intervention.
Intellectual Property Rights
This website and its content (images, graphics, text, services, trademarks, logos, etc.) are the intellectual and industrial property of the Company and are protected under Greek, EU, and international laws.
Any copying, modification, digital recording, reproduction, distribution, download, or commercial exploitation is strictly prohibited without written permission.
All names, logos, and trademarks belong to the Company or to third parties. Their use is prohibited without prior written consent.
Submitting information via the website is considered non-confidential and does not constitute the user’s property. The Company may collect necessary information for commercial purposes.
Personal Data
Management and protection of users’ personal data are governed by Greek and European laws and these Terms.
Users may be asked to provide personal information (name, email, phone, etc.) to access services. This data is used only for the operation of the respective service and is not shared with third parties, except in accordance with the law.
Data collection complies with Greek laws 2472/1997 and 3471/2006, relating to data protection and e-commerce, as applicable.
Privacy Policy
Our Company may collect, store, and process personal data of users/visitors of this website and its iOS and Android applications, only if such data is voluntarily provided by the individuals concerned, for the following purposes:
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To provide services chosen by users/visitors through this website (e.g., product purchases, information about new products, participation in competitions, etc.).
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To better serve users/visitors.
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To gather feedback from users/visitors regarding the products and services offered by our Company and improve them based on the information collected.
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To inform users/visitors about new products from our Company, with their consent.
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To inform users/visitors about offers from our Company and any competitions held, with their consent.
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For the advertising and promotion of our Company’s products remotely, with the users’/visitors’ consent.
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For market research and communication with users/visitors, with their consent.
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To enhance the recognition of our Company.
Personal data voluntarily provided by users/visitors of this website may be collected, stored, and processed by our Company in a file for the above purposes.
The owner and data controller of the personal data collected and the file created for these purposes will be our Company, at whose headquarters the file will be located.
The recipient of the personal data provided by users/visitors of this website is solely our Company, which may transmit it to affiliated companies for operational and IT support purposes in managing its transactions with these users/visitors, as well as for statistical and historical purposes. If the user/visitor has filled in the relevant field and consented to receive informative and promotional material, our Company may, upon informing the user/visitor, disclose their personal data to third parties for the advertising of the products those third parties offer, as well as to companies conducting market research or other similar activities.
User Rights
Users/visitors who have disclosed their personal data to our Company have the following rights:
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The right to access their personal data held by our Company.
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The right to information regarding:
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(a) all personal data concerning them and its source,
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(b) the purposes of processing,
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(c) the recipients or categories of recipients,
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(d) the progress of processing since their last update,
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(e) the logic of any automated processing,
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(f) as appropriate, correction, deletion, or blocking of data that is not processed in accordance with Law 2472/1997.
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The right to object to the processing of their data.
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The right to temporary judicial protection.
The consent of participants in the collection and processing of their personal data may be revoked at any time, but without retroactive effect.
Our Company complies with all legal obligations. The data subject may request at any time the cessation of receiving promotional and informational material from our Company. To exercise the right of objection under Law 2472/1997, the data subject must submit a written request to the Data Controller, specifying the desired action (e.g., correction, temporary non-use, blocking, non-transmission, or deletion of their data).
If a user/visitor voluntarily discloses their personal or sensitive data to third parties via this website, it is their responsibility to investigate the data protection terms applied by those third parties. The user/visitor acknowledges that our Company bears no responsibility for such disclosures and any subsequent use of that data by other persons. Similarly, our Company assumes no responsibility for any disclosure by users/visitors of this website of third-party personal or sensitive data without the prior consent of the relevant data subject.
Each user/visitor guarantees the accuracy and authenticity of the personal data they provide to our Company and that they have the right to provide such data.
Our Company opposes the collection of personal data from minors, and its policy is not to collect or process data from such individuals.
Security
Our Company recognizes the importance of securing the personal data of users/visitors of this website and makes every reasonable effort, using the most modern and advanced methods, to ensure their security. However, users/visitors should be aware that sending confidential information via email is not the most secure method of communication, as it always carries the risk of such information being read by third parties.
Cookies
Like most websites, this site uses cookies, allowing our Company to access certain information whenever a user/visitor browses our online store. Without cookies, it would be impossible for our Company to provide essential services such as order status, product storage in the shopping cart, etc.
Cookies are alphanumeric files transferred to users’/visitors’ hard drives and serve statistical purposes necessary for providing services as mentioned above, identifying popular sites, marketing reasons, or providing access to specific pages.
Cookies do not pose a risk to the user’s/visitor’s computer. If someone does not wish to collect information via cookies, they can configure their browser to delete existing cookies and either automatically reject all new cookies or be prompted each time a cookie is about to be stored to accept or reject it. Nevertheless, users/visitors should be aware that rejecting cookies may make parts of the site difficult or impossible to use.
Promotional and Informational Messages
The user/visitor of this website may, if they wish, request to be informed about new products available through this website or physical stores, as well as other offers, through promotional/informational messages via phone, email, or postal mail. The user/visitor can request to stop receiving such messages. Our Company also allows users/visitors to subscribe to newsletters via email, if they request this service.
Applicable Law
The above Terms are governed by and interpreted in accordance with Greek law. If any provision is deemed invalid or voidable by the competent Greek court, it will cease to apply, without affecting the validity of the remaining Terms. Any dispute arising from the use of this website or relating to these Terms is subject to the exclusive jurisdiction of the competent courts of Athens.